Help Scout
$300/yr
55% less than Zendesk
Help Scout vs Zendesk
Price, free plan and alternatives, side by side
The comparison in short
- Help Scouthas a free plan
- Zendeskno free plan
Help Scout
With trade-offs
multi-day
On price, Help Scout wins. To start without paying, Help Scout has a free plan. If you would rather build it, Help Scout is the simplest to rebuild.
Side-by-side comparison
| APPLICATION | Help ScoutCustomer support |  ZendeskCustomer support |
|---|---|---|
| Monthly billing | $25/mo$25Standard | $69/mo$69Suite Team |
| Per year | $300/yr | $660/yrannual plan · −20% |
| Billing model | Per person | Per person |
| Free tier | Up to 5 users, 1 inbox, 1 Docs site, 100 contacts/month, 10 saved replies, 10 tags, 10 articles, 1 Beacon and 30 days of report history | no free tier (14-day trial) |
| Additional costs | AI Answers is $0.75 per resolved AI session after a 3-month free trial. More than 2,000 proactive-message viewers/month starts at $20. Extra inboxes cost $12/month or $10/month annual; extra Docs sites $24/$20; extra light users $12/$10. Pro has a 10-paid-user minimum. | Automated-resolution allowances do not roll over; additional resolutions or overage are extra and current tiered pricing is sales/account-specific. Extra action credits cost $200 per 100,000. Copilot is $50/agent/month billed annually, Quality Assurance $35, and Advanced Data Privacy and Protection $50. Talk phone numbers, minutes and texts are usage-priced separately. |
| Can you rebuild it? | With trade-offsmulti-day | Worth subscribingclosest consolation build: one sitting |
| Free alternatives | +3 | +5 |
| Checked on | 10/20/2026 | 10/20/2026 |
| Buy on the official site | Buy View app page | Buy View app page |
The free plan compares up to 2 apps. Pro compares up to 4. See plans →
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Prices from each app’s latest check; confirm on the official site before buying.