Tidio
$290/yr
3% less than Help Scout
Help Scout vs Tidio
Price, free plan and alternatives, side by side
The comparison in short
- Help Scouthas a free plan
- Tidiohas a free plan
Help Scout, Tidio
With trade-offs
On price, Tidio wins.
Side-by-side comparison
| APPLICATION | Help ScoutCustomer support | TidioCustomer support |
|---|---|---|
| Monthly billing | $25/mo$25Standard | $29/mo$29Starter |
| Per year | $300/yr | $290/yrannual plan · −17% |
| Billing model | Per person | Flat subscription |
| Free tier | Up to 5 users, 1 inbox, 1 Docs site, 100 contacts/month, 10 saved replies, 10 tags, 10 articles, 1 Beacon and 30 days of report history | 50 billable human conversations/month, 10 seats, 100 Flows visitors/month, plus 50 Lyro AI conversations once per account lifetime |
| Additional costs | AI Answers is $0.75 per resolved AI session after a 3-month free trial. More than 2,000 proactive-message viewers/month starts at $20. Extra inboxes cost $12/month or $10/month annual; extra Docs sites $24/$20; extra light users $12/$10. Pro has a 10-paid-user minimum. | Growth rises with conversation quota. Lyro is sold separately from $32.50/month for 50 AI conversations and Flows from $24.17/month for 2,000 visitors; volumes above 1,000 Lyro conversations or 100,000 Flow visitors require a custom plan. Removing Tidio branding is a $16.67/month add-on. |
| Can you rebuild it? | With trade-offsmulti-day | With trade-offsmulti-day |
| Free alternatives | +3 | +4 |
| Checked on | 10/20/2026 | 10/20/2026 |
| Buy on the official site | Buy View app page | Buy View app page |
The free plan compares up to 2 apps. Pro compares up to 4. See plans →
Also compare with
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Prices from each app’s latest check; confirm on the official site before buying.